Contact Us
Got a question about how we review Canadian online casinos, spotted something that needs updating, or just want to flag an issue with a free spins offer you've come across? This page tells you how to reach the Canada Casinos team and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to be specific. If your message is about a particular casino brand, a bonus offer, or a page on the site, let us know which one and, where relevant, roughly when you saw it — free spins offers and welcome bonuses change often, and details can go out of date faster than we'd like.
What we can help with
- Corrections or updates to information on a casino review, comparison table, or bonus offer
- Questions about how we rate and rank the casinos listed on fadingred.com
- General feedback on the site, its content, or a specific page
- Media, partnership, or business enquiries
What we can't help with
We're an independent comparison site, not a casino operator, payment provider, or regulator. That means we're not able to help with account logins, deposits or withdrawals, verification checks, or disputes over a bonus or free spins offer at a specific casino — those need to go directly to the casino's own customer support team, since only they have access to your account and transaction history.
If you're concerned about your gambling habits, or a friend or family member's, our Responsible Gambling page has information and support resources worth reading before you contact the operator.
Before you write in about a review
If your message concerns a specific brand featured on the site, it's worth checking the offer terms yourself first, since welcome bonuses and free spins packages usually carry wagering requirements, maximum bet limits, and expiry windows that vary from one casino to the next. We do our best to keep these accurate at the point of publishing, but operators can and do change their promotions without notice.
For background on how our team approaches reviews and rankings, our About Us page explains the process in more detail, and our Terms and Conditions cover how the site itself operates.
Feedback that shapes our reviews
Reader feedback genuinely feeds into how we cover the market. If you've played at one of the Canadian online casinos we list — whether the free spins offer matched what was advertised, how the games performed, or how payments were handled — that kind of first-hand detail helps us keep our comparisons useful for other Canadian players. We can't verify individual claims, but patterns in reader feedback do inform how we revisit and update our write-ups over time.